Support Center Monday - Saturday: 8am to 10pm (ET)
Sunday: 10am to 10pm (ET)

International Shipping

International Shipping Information

Sorry, no holiday or weekend delivery.

International orders are not eligible for our ship to store program.

Military Addresses: All APO/FPO orders are shipped from the US site.

Shipping internationally from the US: If you're in the states and want to ship your order overseas, just select your destination and the currency as USD. You'll then receive a guaranteed order total which you can pay with a US credit card.

Shipping to the US from an international location: If you want to ship to the US from overseas then shop our US site, however, you must pay with a US credit card with a US billing address.

DHL Express Delivery Time Frame:

Country Please allow: (business days)
Africa and Middle East 5-9 Days
Asia-Pacific Countries 6-10 Days
Australia 5-9 Days
Canada* 3-7 Days
Central America and the Caribbean 4-8 Days
Europe* 4-8 Days
Mexico 4-8 Days
South America 4-9 Days
South Asia 5-9 Days

*Shipments to Canada and United Kingdom are eligible for DHL Global Mail at reduced rates. For shipments to Canada please allow 5-11 and United Kingdom 10-15 business days.

Order Tracking

Once your order has shipped, you will receive a 'Shipment Confirmation' email with your order number. Your shipping confirmation email you receive from Borderfree will have the link for you to track you package.

Returns and Exchanges

If you need to return your Lane Bryant merchandise, you may do so within 45 days of purchase. All merchandise must be unwashed and unworn and have the original tags when being returned.

Returns will be credited back to your original payment method and shipping charges are not eligible for a refund.

How to Return Your Merchandise

  1. Contact our Customer Service team at 00-1-954-970-2205 or send an email from contact us within 45 days from the date your package shipped.
  2. Ask for your Return Merchandise Authorization number.
  3. You will be emailed your Return Merchandise Authorization label and directions. Please follow the three steps provided in the email titled Return Merchandise Authorization Received.

Note: Return shipping costs to the international return destination are your responsibility and will be deducted from your return refund. The return will be made at the same exchange rate as the time of purchase, and your refund will include any customs tariffs and taxes originally paid on the order.

Exchanges

Sorry, no exchanges are available at this time. Please return your original item for a refund and then place a new order.

Contact us

If you need help, our Customer Service agents are here to assist (English speaking only). Please call 00-1-954-970-2205.

Hours: Mon-Sat: 8am-10pm and Sun: 10am-10pm(EST)

Feel free to email us anytime.

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